What is Customer Success? Do you sell a product? Do you have a service that you deliver on? Customer Success is the ability to deliver on what you have sold, and maintain healthy relationships with your customers. As leading B2B and B2C professional services consultants, we understand that the success of a service-based company is […]

Whenever I talk with businesses about my services, I am always finding myself tap dancing around the word “Consultant”. How did that word come to drive such a negative response? Consultants in business are so common, most of us forget that we have probably hired one in our personal or professional lives without realizing it.